Privacy Policy

This website is owned and operated by Vitra Auto Bodies Pty Ltd. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains what information we collect through vitraautobodies.com.au, how we use it, and the choices available to you. By using our website, you agree to the practises described below.

What information we collect

We collect personal information in two ways:

  • Information you voluntarily provide when you submit an enquiry, request a quote, or contact us through our website forms. This may include your name, phone number, email address, and vehicle details. We collect this information solely to respond to your enquiry and provide the service you've requested.
  • Aggregated usage data gathered automatically as you browse our site, including page views, browser type, and domain information. This data is not linked to any individual user and is used only to improve our website's content and performance.

How we collect your information

We collect personal information through two contact points on our website:

  • Get a Quote — When you submit a quote request, we use the information provided to assess your needs and follow up with pricing and repair information relevant to your vehicle.
  • Contact Us — When you send a general enquiry, we use your details only to respond to your question or request. We do not use this information for any other purpose.

How we use your information

We use the information you provide to contact you by phone or email in relation to your enquiry, provide repair quotes and service information, and improve the content and usability of our website based on general usage patterns.

We do not sell, rent, or share your personal information with any third party, including advertisers, insurance partners, or other service providers, except where required by law or where necessary to protect the safety of our users or the public.

Cookies

Our website may use cookies — small text files stored in your browser — to help us understand how visitors use our site. Cookies do not contain personal information and cannot access data from your device. You can disable cookies in your browser settings at any time without affecting your ability to use our website.

Children's privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors without verifiable parental consent.

Your rights and choices

You have the right to access the personal information we hold about you and to request its correction or deletion. To do so, please contact us directly by phone or email. You may also choose not to submit any contact forms on our website — doing so simply means we won't be able to respond to your enquiry.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact Vitra Auto Bodies Pty Ltd through the contact details listed on our website.